Clif was able to solve our connectivity issues in one service call. This was after three Internet providers and three computer “experts” were unable to solve the problem. Now our guests can use any device anywhere, any time, across the entire property. Clif and his team were on time, efficient, easy to reach, personable, professional, and most of all, effective.
~ Alicia Hwang, Morical House Garden Inn
Dr. Networking had the pleasure to chat with Alicia Hwang, the owner of one of Ashland’s true jewels, the Morical House Garden Inn.
Dr. Networking: Dr. Networking: Alicia, thank you for taking time for this interview today.
Alicia Hwang: It’s a pleasure to support a business that has supported us so well.
DN: Please tell us the history of your gorgeous inn.
AH: This historic 1882 Eastlake Victorian house was established in 1982 as a bed and breakfast by Phyllis and Joe Morical, at which time it underwent a complete renovation. The Morical House had had three owners by the time I purchased it in 2001. It began as a four-room travelers’ accommodation and now features eight guest rooms across nearly two acres of gardens and lawns.
DN: What are some of your best features?
AH: We are a full-service bed and breakfast. We pride ourselves on meeting the expectations of our guests on three points: intimacy, serenity, and luxury. All of our guest rooms feature superior thread count natural fiber linens and private ensuite full baths. Some of our rooms have fireplaces and soaking tubs. We offer all this in a simple Eurasian setting, devoid of clutter and excess.
Our gourmet organic three-course breakfasts are an exquisite reflection of local artisanal produce and specialty goods. We cater to an array of dietary requirements and are able to offer additional catering services to groups who reserve the entire inn.
DN: Who are your clients? What do you offer them?
AH: Our clients are exceptionally refined and well traveled. They include the owners of the Oakland A’s, Sierra Club presidents, university heads, and Oregon Shakespeare Festival board members, among others, all of whom rely on our professionalism, discretion, and service.
We handle all aspects of travel and stay while our guests are with us. These benefits include additional concierge services, such as event ticketing, air travel, private air catering, dinner reservations, menu selection, and luggage servicing, for example. Our groups are offered exceptional ticketing and breakfast with an actor as well as afternoon wine and hors d’oeuvres.
Our goal is to meet and exceed the very high expectation level of our vacationing guests, who have the ability to spend time anywhere in the world. We ensure that they enjoy their time in Ashland and return annually.
DN: It must take a special group of people to provide this quality of service. Please tell me about your staff.
AH: We employ one service hostess, one exceptional housekeeper, and a groundskeeper. We do not submit our guests to excessive, ineffectual staff; we work efficiently and with great detail.
DN: What else would you like our readers to know about the Morical House Garden Inn?
AH: Our most important goal is to provide a superior experience for our guests. We have learned that each contact our guests experience is crucial to the success of their time in Ashland, so as our guests’ home accommodation, we work very closely with restaurants and OSF to manage that experience. If any one of these three—accommodations, restaurants, theater—fails to deliver, a guest will not return, so we work to make a plan of stay that is fluid and true to the style of each traveler by directing them to appropriate venues and quality experiences all around.
DN: I know that people now demand having a connection to the Internet everywhere they go, so computer services must be very important to your business. How long have you been using Dr. Networking’s services?
AH: We just started working with Dr. Networking this September. Clif, where have you been all our lives?
DN: We’re so happy to be working together now! How has Dr. Networking helped your business?
AH: We had ongoing issues with connectivity across our very large estate. As you pointed out, guests require Internet access and expect it to follow them into every room of the inn, across the grounds, out to our many outdoor seating areas, and to our lower deck. For many years, we worked with another local company, but after that business changed hands, we noticed a decline in service and accessibility. We then tried several agencies before settling with a large Internet provider for their speed and reliability, which our guests demand. However, our connectivity issues continued despite our best efforts and promises by other computer guys, who asked us to purchase new routers, bandwidth expanders, and devices that boosted reception—all to no avail.
DN: That sounds so frustrating! How was Dr. Networking able to help?
AH: Clif was able to solve our connectivity issues in one service call. This was after three Internet providers and three computer “experts” were unable to solve the problem. Now our guests can use any device anywhere, any time, across the entire property. Clif and his team were on time, efficient, easy to reach, personable, professional, and most of all, effective.
We have not been working with Clif and Dr. Networking for long, but we look forward to our ongoing relationship and knowing that our computer needs will now be taken care of in a timely, reliable, and professional manner.
DN: Alica, thank you so much telling us about the Morical House Garden Inn and how Dr. Networking has been able to help you maintain your excellent standards for your guests.
AH: It’s been my pleasure.
The Morical House Garden Inn has been featured in Travel + Leisure and National Geographic Traveler magazines. If you would like to know more, you may find the inn at 668 North Main Street, Ashland, Oregon, 97520 or visit their website at www.moricalhouse.com.