Help! I Can’t Change My Windows Password!
Bev is having an issue signing in to her Microsoft account. She writes: I have a problem for you. I can get to only the second password page when changing my Win10 sign-on account. It will not accept the password that it already accepted. What do I do now?
I think I know what the issue is. There are two bits of information you need to give when signing into your Microsoft account. The first is the username (the email address that you use for dealing with Windows/Microsoft) and the second is the password. They are two different pieces of information.
If you’ve forgotten the password, you can click “forgot my password” to retrieve it, as long as you’ve set up an alternate email address or phone number at which you can receive your reset code.